11:18 <dr2391> Hi, I was talking to aaron last week about a problem with push notifications and then was emailing Manuel Lopez but haven't received a response in about 6 days now. I was wondering if Aaron or anyone has any info on this

11:19 <dr2391> i have successfully got push notifications working on parse.com so it is not a problem with my certs or my setup

12:56 <manny__> dr2391: hello

12:56 <manny__> your certs are definitely not the problem then

12:57 <manny__> and we confirmed that they were put into the correct fields, right?

12:59 <manny__> I'll dedicate the rest of today to troubleshooting why your device isn't receiving push notifications

12:59 <manny__> what device are you using?

13:33 <manny__> dr2391: let me know when you have a second. I have a couple of questions.

13:39 <dr2391> sorry manny i am here now

13:40 <dr2391> and yes my certs are in the correct boxes

13:41 <dr2391> and I'm using an iPhone 5 with 7.1 b2

13:41 <dr2391> although the problem was happening on 7.0.4 too

13:47 <manny__> dr2391: myself and one of our developers here have been looking at our logs and can't reproduce your results

13:48 <manny__> when creating your certs, did you go through these steps?: https://developers.arcgis.com/en/geotrigger-service/guide/ios-push-notifications/

13:49 <dr2391> yeah thats the guide i followed

13:53 <manny__> dr2391: one second, please

13:54 <dr2391> alright no problem

13:59 <manny__> dr2391: could you try to send a notification again?

13:59 <manny__> client ID is still xQD0v2GR9k7aHhur?

14:00 <dr2391> correct

14:00 <manny__> perfect

14:01 <manny__> let me know when youve tested again

14:01 <dr2391> just did

14:01 <dr2391> nothing still

14:01 <dr2391> device/notify success: { devices = { WgjR0lKitnPLkE86 = queued

14:01 <dr2391> }

14:01 <dr2391> }

14:07 <manny__> we are seeing both your certs on the error logs

14:07 <manny__> trying to locate why the certs arent being retrieved from arcgis

14:15 <manny__> dr2391: it looks like we found a bug

14:15 <manny__> could you paste the sandbox cert into both cert fields and test that way, please?

14:16 <manny__> let me know what you get back

14:18 <dr2391> sure

14:21 <dr2391> still got success but no notification

14:24 <manny__> dr2391: thanks

14:28 <manny__> dr2391: looking into it now. I'll try to delete the cache and have you try again in a bit to see if anything changes

14:28 <manny__> okay, cleared. please try again

14:32 <dr2391> still nothing. would having push setup with the parse.com api at the same time be causing problems?

14:33 <dr2391> just to be clear, i was having the problem before setting up with parse

14:34 <manny__> i don't think so

14:34 <dr2391> alright just making sure

14:35 <manny__> I think the problem is that we are cacheing an invalid apns key

14:35 <manny__> and we are using that instead of the valid one you are sendings

14:36 <manny__> okay, please send another test

14:39 <dr2391> still nothing

14:39 <dr2391> oh wait

14:39 <dr2391> just got it

14:40 <manny__> hooray!

14:40 <dr2391> yup tried it again, they're working!

14:40 <dr2391> thanks

14:40 <manny__> awesome

14:41 <manny__> sorry for how long this took, but you helped uncover 2 different issues with our beta product

14:41 <manny__> I'll follow up wit the team here and get those solved

14:41 <dr2391> no problem

14:41 <dr2391> happy i could help

14:42 <manny__> please let me know if you run into anything else

14:44 <dr2391> one other thing i noticed that with the triggerBuilder is that you cannot set the "times" param

14:45 <dr2391> not really a big problem, I'm just using [[AGSGTApiClient sharedClient]postPath:@"trigger/create"... instead

14:46 <manny__> thinking more about this, you are going to run into problems when you go into production mode

14:47 <manny__> we implemented a very hacky solution by using sandbox certs in both cert fields

14:47 <manny__> not viable for the long term

14:47 <manny__> this is definitely a big problem for us

14:48 <dr2391> do you have any kind of time estimate for a fix?

14:51 <manny__> unfortunately, not right now. writing the escalation email now

14:51 <manny__> what is your timeline?

14:53 <dr2391> well i am getting real close to beta testing which would require the production certs

14:54 <dr2391> was hoping within a week

14:54 <dr2391> i can live without the sandbox certs if it means i can have the production certs working

15:05 <manny__> after this email get sent out, I can have a better timeframe for you

15:11 <dr2391> sounds good